A.C.E. Enterprises has recently developed our own specialty coffee line called the Royal Crested Roasters. Our specialty coffee roasting operations using Arabica grade coffee beans. We roast our beans daily to provide our customers with the freshest tasting coffee imaginable. Our gourmet coffee line coffees will set the standard for vended coffee and beyond.
Frequently Asked Questions
How do I Login To ACE Coffee Bar Online Ordering?

You must be a member to login.  Click on the Key Icon that says "Click Here To Login" in the upper lefthand corner of the screen. Simply type your E-mail address and password in the login box provided. A welcome message will appear upon successful login at the top of the page.

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How do I set up an online ordering account if I am currently a ACE Coffee Bar customer?

If you are an existing ACE Coffee Bar Coffee Systems customer, you must have your account created by either someone at ACE Coffee Bar Coffee Systems or please fill out our contact form. You will be asked to provide your name, email address, password, and a valid ACE Coffee Bar Coffee Systems account number in order to create your account. Please note that once we create your account, it takes approximately 48 hours for your customer-specific pricing to be generated on our website so you get the savings you signed up to receive when you created your account with ACE Coffee Bar Coffee Systems. If you do not have an account set up with ACE Coffee Bar Coffee Systems or place an order before your pricing has been created, all pricing will display as "Request Quote." We will call you to verify your order and make sure you receive the pricing you deserve. We do not use list pricing because we typically charge below list for most items and do not want to alarm consumers.

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How do I set up an online ordering account if I am NOT currently a ACE Coffee Bar customer?

For those who are not current ACE Coffee Bar Coffee Systems customer, please fill out our contact form and let us know you would like to find out more about ACE Coffee Bar Coffee. Someone at ACE Coffee Bar Coffee Systems will contact you promptly to set up your account with ACE Coffee Bar. Once you have created an account with one of our sales representatives, we can also create your online ordering account within the following 48 hours. Once again, if you do not have an account, all pricing will display as "Request Quote." We will call you to verify your order and make sure you receive the correct pricing. We do not use list pricing because we typically charge below list for most items and do not want to alarm consumers.

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Do I need to join in order to see your products and prices?

No, you may use all of the Search capabilities we provide and create a Shopping Cart; however, you do need an account so the website will reflect the special pricing your company has been given by ACE Coffee Bar Coffee Systems.  For those who are not current ACE Coffee Bar Coffee Systems online customers, click on the "Contact Us" and fill out the account set-up request form. Someone at ACE Coffee Bar Coffee Systems will contact you promptly to set up your pricing. If you do not have an account set up with ACE Coffee Bar Coffee Systems or place an order before your pricing has been created, all pricing will display as "Request Quote." We will call you to verify your order and make sure you receive the pricing you deserve. We do not use list pricing becuase we typically charge below list for most items and do not want to alarm consumers.

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Why does it say "Request Quote" next to the price for every item?

If you do not have an account set up with ACE Coffee Bar Coffee Systems, have not logged in, or place an order before your pricing has been created, all pricing will display as "Request Quote." ACE Coffee Bar Coffee Systems does not display list price as the mindset of our online ordering system is custom pricing for every customer. This pricing is usually lower than the list price and therefore, we do not want to mislead both existing and potential customers about our costs.

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What is the Quick Order Page?

The Quick Order Page is “your” list of items that you purchase from ACE Coffee Bar Coffee Systems at special pricing on a regular basic   The purpose of the Quick Order page is to provide a fast and easy method for you to order the merchandise your order most frequently or that is important to you.   Only a member will see/establish a Quick Order List.

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I have logged in but every page says "The Information Is Currently Unavailable." What Does This Mean?

ACE Coffee Bar Coffee Systems provides custom pricing on the web to each and everyone of its customers, so the experience is no different than having to contact us yourselves for your pricing. However, in order for the pages to display products, your custom price for that product must be created by our software. Typically when a new account is created it takes about 48 hours for your special pricing to reach the web. If you have a new account and have waited over 48 hours or have an existing account that you were able to order from and start receiving this message, please contact us and we will ensure your problem will be attended to immediately.

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What do I do when I forget my password?

If you've forgotten your password, simply click on forgot password link on the member login page, enter your login email address, and we will promptly E-mail you your password.
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How do I Add/Remove Items in the Shopping Cart?

To add an item to your Shopping Cart, simply fill in an amount in the quantity box located near the item price.  You can add an item(s) from all Searches, History and Easy Order. To remove a product from your Shopping Cart, go the Shopping Cart page, click on Delete or set the number in the quantity box to zero (0) and update the cart. Just click on the words "Shopping Cart" or "View Cart" located many places on the site.  This will take you to the Shopping Cart page.  From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout. From any page that displays a list of items, you can simply add quantities in the quantity box, select a unit of measure, and just hit add to cart next to any item to quickly add all the items on the page to your cart. You will always see your cart contents on the left side of the screen under the product catalog for quick reference.
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Do I have to buy everything I put into my Shopping Cart?

No. You can remove any product before you checkout.

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What does the Order History Page let me do?

The Order History page displays your online order history with ACE Coffee Bar Coffee Systems. It shows you a brief summary of each order you have placed online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in to ACE Coffee Bar.

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Do you have a printed catalog?

We keep our costs low by eliminating the print overhead and pass the benefits on to you via lower pricing. Our catalog is electronic and updated accordingly.

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Do you charge sales tax?

Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does currently display as part of the order total on your online receipt. Non-profit organizations will not be charged tax once if your account is established with ACE Coffee Bar Coffee. Our online ordering software will have this capability in the future.

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How do I locate products I am looking for?

We provide the most flexible Search capabilities in the industry.  With over 30 years experience in dealing with customers we know what a customer requires in order to locate a product.  You can Quick Order by SKU by entering any part of a product number. We will respond with “all” products that meet your selection criteria.  In almost all cases, these equivalent items are the same in form, fit and function as the one you searched for and will most likely be at a substantially lower price.We always provide a Search box located near the navigation menu on your screen.  Simply enter anything you want and we will respond will all products that meet your selection criteria.  The system has most products identified by “key words” and we search those “key words” as well as all of the information associated with a product that relates to your selection criteria.   We suggest that when you do not know the entire product number that you enter whatever information you do have.

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I've used the search engine, but I still can't find what I want.  What should I do?

If you have this much difficulty in locating the product you require, we just may not handle it.  We do have almost 1000 products offered online and more are being added all the time.  Please contact us by clicking here and we will attempt to assist you. 

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What happens if I order an out-of-stock item?

In some instances, products listed in the ACE Coffee Bar Coffee Systems catalog may be temporarily out of stock.  If that happens, the available items in your order will be shipped immediately and any backordered items will be delivered as soon as possible.  You will be E-mailed or called with the specifics of any backordered items.

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How can I change my online Shipping Information?

To ensure the security of our customers, at the time of checkout, ACE Coffee Bar Coffee Systems makes available only those shipping locations that have been approved by your company over the phone or via email with us. If you would like add a shipping location, simply fill out required shipping information. ACE Coffee Bar Coffee Systems will verify that the shipping address is valid and add it into our system, so next time you log into our website to shop, you should see your new location. If you currently only have one shipping location, we will populate the checkout information by default. If for some reason you do not see a shipping location you have, please contact us and we will assist you.

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Can I cancel an order after it has been submitted?

Once it has been submitted online the order has been placed. To amend or cancel an order, please call (630) 233-2800 . Once you receive the order, you can also contact us for an easy to use process to return any/all of your order.

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What is your Privacy Policy?

We recognize the sensitive nature of your personal account information.  For your protection, all information transmitted by you to us while visiting our Web site is secured using the latest technology in software encryption and security.  We use the information collected to process orders and to provide you a personalized shopping experience.  We also use information gathered to send promotional material about ACE Coffee Bar Coffee Systems from time to time.  This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.

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Is ACE Coffee Bar Coffee Systems online ordering secure?

Yes, ACE Coffee Bar Coffee Systems uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name and password.The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.

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How is the information we provide used?

We use registration information (name, shipping address, E-mail address, phone numbers, etc.) to contact customers in regards to orders placed at ACE Coffee Bar Coffee Systems when necessary.

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Do we use cookies?

Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content.  Most browsers are initially set to accept cookies.  If your browser is set to refuse cookies, you may or may not notice data inconsistencies when ordering from ACE Coffee Bar Coffee Systems.

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Who do I contact about problems with your site?

Please contact our Sales Support Team at (630) 233-2800.

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